PRO HAUL SYSTEMS LLC

1. INFORMATION WE MAY COLLECT

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Depending on how you interact with Pro Haul Systems, we may collect information such as:

 

Contact Information

• Name

• Email address

• Telephone number

• Billing address

• Service address

• Business or company name

 

Service Information

We may collect information necessary to provide junk removal, dumpster rental, hauling, cleanout, and related services, including:

• Requested service

• Service location

• Preferred service date

• Dumpster placement instructions

• Description of materials or items

• Estimated debris volume

• Access information

• Rental duration

• Job notes

• Communications regarding the service

• Photographs submitted by customers

• Before-and-after photographs

• Photographs documenting dumpster loads, placement, or job conditions

 

Transaction & Billing Information

We may collect information relating to:

• Quotes

• Invoices

• Payments

• Refunds

• Deposits

• Rental charges

• Disposal charges

• Weight overages

• Additional rental days

• Other service-related charges

Payment card information may be collected or processed through third-party payment processors or service-management platforms.

Pro Haul Systems does not necessarily directly store complete payment card numbers. Payment information may instead be securely maintained by the applicable payment processor or service provider.

 

Identification Information

When reasonably necessary for fraud prevention, equipment protection, account verification, commercial-account setup, or certain rental transactions, we may request identification information.

We will only request information reasonably related to the applicable business purpose.

 

Communications

We may retain communications you send to us through:

• Telephone

• Text message

• Email

• Website forms

• Online quote requests

• Jobber or other service platforms

• Social media

• Customer-support communications

 

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Approximate geographic location

• Date and time of visits

• Website interactions

• Advertising or campaign information

We may use this information to operate our website, understand how customers find us, improve our services, measure advertising performance, detect technical problems, and prevent misuse.

 

3. COOKIES & SIMILAR TECHNOLOGIES

Our website and third-party services integrated with it may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

• Keep the website functioning properly

• Remember user preferences

• Understand website traffic

• Analyze visitor behavior

• Measure advertising effectiveness

• Determine how customers discovered Pro Haul Systems

• Improve website performance

• Support advertising and remarketing activities where permitted

Your browser may allow you to block or delete cookies.

Disabling certain cookies may affect website functionality.

Where required by applicable law, consent mechanisms may be provided for certain categories of cookies or tracking technologies.

 

4. HOW WE USE INFORMATION

We may use personal information for legitimate business purposes, including to:

• Provide junk removal and dumpster rental services

• Prepare quotes and estimates

• Schedule services

• Deliver and retrieve dumpsters

• Communicate regarding appointments

• Process payments

• Send invoices and receipts

• Calculate disposal or weight charges

• Verify landfill or disposal information

• Maintain customer accounts

• Provide customer support

• Respond to inquiries

• Resolve complaints

• Document service conditions

• Prevent fraud or misuse

• Protect our equipment

• Collect valid unpaid balances

• Improve our website and services

• Analyze business performance

• Measure advertising effectiveness

• Request customer feedback or reviews

• Maintain business and tax records

• Comply with legal requirements

• Enforce our agreements and Terms & Conditions

 

5. TEXT MESSAGES

If you provide a mobile telephone number, Pro Haul Systems may use that number to communicate with you regarding your inquiry or service.

Service-related communications may include:

• Quote notifications

• Scheduling confirmations

• Appointment reminders

• Driver arrival notifications

• Dumpster delivery or pickup communications

• Rental-extension communications

• Payment reminders

• Invoice notifications

• Customer-service messages

Marketing or promotional text messages, where used, will be handled according to applicable consent requirements.

Consent to receive marketing text messages is not a condition of purchasing services.

Message and data rates may apply depending on your mobile carrier and plan.

Where applicable, you may opt out of promotional text messages by following the instructions contained in the message.

Transactional or service-related communications may still be sent when reasonably necessary to complete or administer an active service.

 

6. EMAIL COMMUNICATIONS

We may use your email address to send:

• Quotes

• Estimates

• Invoices

• Receipts

• Service confirmations

• Scheduling information

• Customer-service communications

• Requested documents

• Service follow-ups

If we send promotional emails, recipients may use the unsubscribe mechanism provided in those messages where applicable.

 

7. PHOTOS & CUSTOMER-SUBMITTED CONTENT

Customers may provide photographs to help Pro Haul Systems estimate junk volume, determine dumpster requirements, evaluate accessibility, or prepare quotes.

We may retain photographs reasonably necessary for:

• Preparing estimates

• Documenting job conditions

• Confirming completed services

• Documenting dumpster placement

• Documenting overfilled dumpsters

• Documenting prohibited materials

• Supporting billing

• Resolving disputes

• Supporting insurance or legal claims

• Quality control

Operational photographs are not automatically treated as permission to use identifiable customer property or personal information for advertising.

When appropriate, separate permission may be requested before identifiable customer content is used for marketing purposes.

 

8. PAYMENT INFORMATION

Payments may be processed through third-party payment processors or business-management platforms.

Those providers may collect payment information directly and maintain it according to their own security and privacy practices.

When a customer separately authorizes a payment method to be kept on file, tokenized or securely stored payment credentials may be maintained by the payment provider to process authorized charges under the applicable service agreement.

Pro Haul Systems does not intend to collect or store sensitive payment-card information through ordinary website contact forms, text messages, or unsecured email.

Customers should not send complete credit or debit card numbers through unsecured communication methods unless specifically directed to a secure payment method.

 

9. THIRD-PARTY SERVICE PROVIDERS

We may use third-party providers to operate our business.

These may include providers of:

• Customer relationship and field-service management

• Website hosting

• Payment processing

• Accounting

• Email

• Text messaging

• Telephone services

• Cloud storage

• Website analytics

• Advertising

• Mapping and navigation

• Scheduling

• Document management

• Fraud prevention

• IT and security services

These providers may process information as necessary to perform services on our behalf or according to their own applicable terms and privacy policies.

 

10. ADVERTISING & ANALYTICS

Pro Haul Systems may use advertising and analytics services to understand how customers interact with our website and advertising.

These technologies may help us measure:

• Website visits

• Phone calls

• Form submissions

• Quote requests

• Advertising conversions

• Advertising campaign performance

Depending on our website configuration, third-party advertising or analytics providers may use cookies or similar technologies.

Customers may have additional controls through their browser, device, or the applicable advertising provider.

 

11. GOOGLE & OTHER THIRD-PARTY PLATFORMS

Customers may discover or interact with Pro Haul Systems through third-party platforms, including search engines, business directories, advertising platforms, social media, or review services.

Information you provide directly to those platforms is also subject to the privacy practices of the applicable platform.

 

12. JOBBER & SERVICE MANAGEMENT

Pro Haul Systems may use Jobber or another field-service management platform to manage customer information, including:

• Customer profiles

• Service addresses

• Quotes

• Jobs

• Visits

• Requests

• Invoices

• Payments

• Communications

• Forms

• Service notes

• Attachments

Information processed through these services may be stored or processed by the applicable provider according to its own privacy and security practices.

 

13. INFORMATION SHARING

We may disclose personal information when reasonably necessary to operate our business, including to:

• Payment processors

• Software providers

• Accounting providers

• Contractors or service providers assisting with a job

• Disposal or recycling facilities when necessary

• Insurance providers

• Professional advisers

• Government agencies when legally required

• Law enforcement when legally required

• Courts or parties involved in legal proceedings where appropriate

We may also disclose information when reasonably necessary to protect the rights, safety, property, equipment, or legal interests of Pro Haul Systems, our customers, or others.

 

14. SALE OF PERSONAL INFORMATION

Pro Haul Systems does not sell customer contact information in the ordinary sense of selling customer lists for money.

Certain advertising technologies may nevertheless constitute “sharing,” “sale,” targeted advertising, or similar activity under some privacy laws depending on how those laws define those terms and how our website is configured.

Where applicable law provides specific rights regarding these practices, Pro Haul Systems will honor legally required requests.

 

15. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, insurance, dispute-resolution, fraud-prevention, and legal purposes.

Retention periods may vary depending on the type of information.

For example, transaction and invoice records may be retained longer than an unsuccessful quote request because of accounting or legal requirements.

 

16. INFORMATION SECURITY

Pro Haul Systems uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, database, cloud platform, or storage system can be guaranteed to be completely secure.

Customers should use caution when transmitting sensitive information electronically.

 

17. CHILDREN'S PRIVACY

Pro Haul Systems' services are intended for adults seeking junk removal, dumpster rental, or related services.

Our website and services are not directed toward children.

We do not knowingly seek to collect personal information from children through our ordinary business activities.

 

18. YOUR PRIVACY CHOICES

Depending on applicable law and the circumstances, you may be able to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate information

• Delete certain information

• Stop certain marketing communications

• Address concerns regarding how information is handled

Some requests may be limited by legal, accounting, contractual, fraud-prevention, or other legitimate business requirements.

We may need to verify your identity before processing certain privacy requests.

 

19. DO NOT TRACK & PRIVACY SIGNALS

Some browsers and devices provide privacy preference signals.

Our response to these signals may depend on the technologies used on our website and applicable legal requirements.

Where applicable law requires recognition of a legally recognized browser-based opt-out signal, we will endeavor to honor that requirement.

 

20. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Pro Haul Systems is not responsible for the privacy practices, security, availability, or content of third-party websites.

Customers should review the privacy policy of any third-party service they use.

 

21. BUSINESS TRANSFERS

If Pro Haul Systems is involved in a merger, acquisition, financing, restructuring, sale of assets, or sale or transfer of the business, customer information may be transferred as part of that transaction, subject to applicable law.

 

22. LEGAL DISCLOSURES

We may preserve or disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law

• Respond to lawful legal process

• Enforce our agreements

• Investigate fraud

• Protect our property or equipment

• Protect the rights or safety of Pro Haul Systems, customers, employees, contractors, or others

• Establish, exercise, or defend legal claims

 

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When material changes are made, the updated policy will be posted with a revised effective date.

Customers should periodically review this page for updates.

 

24. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy or how Pro Haul Systems handles personal information may be directed to Pro Haul Systems through the contact information provided on our website or through our normal customer-service channels.

 

PRO HAUL SYSTEMS LLC
Junk Removal & Dumpster Rentals
Serving Brevard County, Florida

You Call. We Haul.